The Hwy52 Blog

Updates from Hwy52 Digital and curated industry information to help small to medium sized businesses get found online and stay ahead of the competition.

The Best Live Chat App

tawkto

Live chat software is a popular method for making it easier to engage with your website's visitors. As a user of live chat software we found, in many cases, that potential customers were more likely to engage using live chat than they were to fill out a static contact form or to call us on the phone.

Leading market research company, Forrester Research, found that 57% of customers abandon their purchase if they can not get their questions answered quickly. In addition, the same study found that 44% of online consumers rated having their questions answered while in the middle of a purchase as one of the most important features a website can offer.

For live chat software we recommend, and also use, tawk.to. Tawk.to is the most widely used live chat app on the planet with over 3.2 million business users worldwide. Tawk.to helps us convert website visitors to customers by providing them with a low friction way to connect with us and ask questions.

As an approved tawk.to partner we have access to the tools and support needed to successfully integrate the world’s most popular live chat application into your website.

Whether you need live chat software for an existing website or want to discuss a new web project contact or live chat with us today to get started.

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